HOW WE WORK
When you choose to work with Geoplan, you access far more than our industry leading products and services.
The strength of our offer lies in our desire and ability to get 'under the skin' of your business so that the solution we select and deliver accurately meets your business needs.
We pride ourselves on our ability to get to grips with your business as a whole. By gathering data pertinent to your industry sector and incorporating this into our thinking and approach, we can provide you with bespoke solutions that are 100% relevant.
We are focussed on getting the solution right and work hard with our customers to build strong, open, trusting relationships. This approach allows clear communication, involvement and innovation, thus delivering the best results possible.
We are committed and driven to succeed and to resolve the business issues put before us. We have significant experience to bring to bear and will add value to any business project that we are involved in.
In overview, we know that we can make a difference and we have achieved consistently strong results for our customers over the past 20 years.
HOW WE WORK
Our working process is broken down into clear and simple steps, so you will know exactly where you are and what we can offer you. Whether you contact us about mapping products, software packages or consultancy, each and every enquiry is handled with the same care and attention. From our initial dialogue through to product delivery and any technical support you may require, we're dedicated to providing a seamless service, however large or small your business.
Our project process is rigorous; budget, timetable and quality are constantly monitored. Under normal circumstances Geoplan can deliver a typical consultancy or software solution, 4 to 8 weeks from the initial enquiry. A project would normally follow these steps:
- Initial enquiry.
- Needs assessment - via telephone or personal visit.
- Detailed fact finding meeting.
- Confirm objectives and issue confidentiality agreement.
- Assemble project and account team.
- Receive and process relevant customer data.
- Demonstrate the solution using customer data.
- Submit quotation.
- Secure sign-off.
- Deliver solution and training.
- Engage the support cycle.
THE GEOPLAN APPROACH
Geoplan does not abandon you with a complex software solution... once the key issues have been isolated Geoplan can provide a full suite of performance improvement and business development services. Essential to this process is the full exchange of business performance information, such that Geoplan can act as a true extension of the existing management structure and capability.
Central to this methodology is the visualisation of your business through maps and geographic analysis. These views can be built up from a wide range of sources:
- Key performance indicators – revenue, cost and service levels.
- Existing, lapsed and competitor customers.
- Prospects.
- Suppliers.
- Competitors.
- Campaign results.
- Market research.
- Depot, store, outlet and branch locations.
- Sales, service and distribution territories.
Further details: Download the Working with Geoplan Approach and Timetable (90kb).
Geoplan can assist in the collation, visualisation and exploitation of this data to your competitive advantage, with a view to improving performance and minimising risk.
THE TEAM
After more than 20 years in the industry, we are proficient in empathising with our customers' requirements and offering the precise product they need. In fact, our service levels are unrivalled and our team second to none. And because the team that supported
you at initial contact will remain with you throughout, you will maximise the return on your investment and enjoy a consistent, informed and accurate service.
WHAT MAKES US DIFFERENT
- Good awareness of client needs and business across the whole company.
- Straightforward, clear and honest.
- High level of drive, creativity and commitment.
- Direct access to senior decision maker delivering quick decisions and responses.
- High level of quality hands-on experience.
- Continuity of support from stable, skilled staff.
- Personal and efficient service.
- Flexibility.
- Value for money.