USER HELP AND SUPPORT SURVEY FORM

Geoplan is committed to providing excellent products backed by excellent customer service. Our aim is to continually improve by listening to and implementing customer feedback.

This questionnaire is focused on trying to identify key user behaviour and trends when accessing software support.

Our aim is to ensure that when you need help, you get the help that you need in the way that you want it as quickly, easily and appropriately as possible.

With this in mind we would greatly value 5 to10 minutes of your time to answer the following 10 questions relating to your approach to and preferences in, securing the support that you need.

Please complete the questionnaire by entering your answers into the online survey and submit by Thursday 8th October 2009. If you have any questions about the questionnaire please call Geoplan Support on 01423 722719.

All replies will be treated as confidential and the information will be used by Geoplan only in the improvement of its products and services to you our customers.

Kind regards

The Geoplan Support Team