Getting the best return on applied resources, whilst protecting both the individual and customer service, is a difficult balancing act. Whether the objective is to cover more client visits with fewer people, reduce fuel costs and carbon emissions or to simply strike a better balance between drive time and customer-facing time, Geoplan route scheduling software can help you achieve it.
Increasingly, resource is overstretched, overspent or misdirected; this is often due to poor organisation rather than insufficient capacity or budget. This situation is often misunderstood or mis-communicated, resulting in management stress, disgruntled staff, high levels of absence, unnecessary investment, recruitment or re-direction and ultimately unhappy customers.
Wherever we have applied our approach we have succeeded in reducing customer servicing costs by circa 20%. Even where there has been doubt in the minds of the field forces involved, we have been able to demonstrate to their satisfaction that the routes are better for them, the business and the customer.
Example: Ronseal Ltd
Problem: Current visit process inefficient and non cost effective with varying levels of performance across the field force network.
Solution: Geoplan GeoAnalyser based solution with Territory balancing and route scheduling.
Investment: Year one circa £25,000 and £7,000 in ongoing years