Service and After Sales Experience
Increasingly resource is overstretched and companies are being challenged to move away from fixed territory structures into a more dynamic work methods; flexing and re-mapping resource and coverage based on demand.
This demands for systems to allow significant control, accuracy and flexibility. Combining Geoplan mapping with current operational data bases and booking systems can provide an answer. For example, it enables operators to clearly see which engineer is closest to the customer location and in some cases provides three alternatives with distance and time to fix data.
We have had much experience with many organisations within the Service and After Sales sector. These companies range from SMEs, to PLCs and multi-national organisations.
We have helped various businesses from an array of industries to improve the cost of resource, the amount of disrupted time due to emergency call, improved schedules and improved holiday, sick and absence cover management.