Select which Geoplan software/ product you have:
How often do you use the software?
What do you use the Geoplan software/product for? Please specify:
TO SECTION 2 >>>
How often do you use the Geoplan Support Helpdesk for help on a support issue?
How long do you try to resolve the issue on your own before using some type of support/ help items? (Contact the Geoplan helpdesk, use the ESP online area, refer to User Documentation or Help File)
When I look for information with my Geoplan software/ product when trying to diagnose/ resolve the problem myself I... (please select one answer).
Rank the top three preferred support methods for any software in resolving issues in order of preference (1 = most preferred).
Rank the top three preferred types of functions available within any software or web based product (1 = most preferred).
TO SECTION 3 >>>
Would you be happy for Geoplan to contact you again for customer feedback?
If you answered Yes to the previous question, please mark the types of customer feedback that you would be interested in participating in:
Please use the box below for additional comments or further ideas on ways in which we could improve the support service that haven’t already been covered by this questionnaire:
This data will be used by Geoplan only.
Thank you very much for your participation! Feel free to pass the questionnaire on to anyone interested in filling in this form.
