We pride ourselves on our ability to get to grips with your business as a whole. By gathering data pertinent to your industry sector and incorporating this into our approach, we can provide you with solutions that are 100% relevant. We are focussed on getting it right and work hard with our customers to build strong, open, trusting relationships. This approach allows clear communication, involvement and innovation. In summary, we know that we can make a difference, having achieved consistently strong results for our customers over the past 30 years.
HOW WE WORK
Our working process is broken down into clear and simple steps, so you will know exactly where you are and what we can offer you. Typically, a project would follow these steps:
- Initial enquiry.
- Needs assessment - via telephone or personal visit.
- Detailed fact finding meeting.
- Confirm objectives and issue confidentiality agreement.
- Assemble project and account team.
- Receive and process relevant customer data.
- Demonstrate the solution using customer data.
- Submit quotation.
- Secure sign-off.
- Deliver solution and training.
- Engage the support cycle.
For more details please download our Working with Geoplan Approach and Timetable (PDF).Budget, timetable and quality are constantly monitoried through the project process.
THE GEOPLAN APPROACH
Geoplan does not abandon you with a complex software solution - we provide a full suite of performance improvement and business development services.
Essential to this process is the full exchange of business performance information, such that Geoplan can act as a true extension of the existing management structure and capability. Central to this is the visualisation of your business through maps and geographic analysis, built from:
- Key performance indicators – revenue, cost and service levels.
- Existing, lapsed and competitor customers.
- Campaign results.
- Market research.
- Depot, store, outlet and branch locations.
- Sales, service and distribution territories.
Our service levels are unrivalled and our team is second to none. The team that supported you at initial contact and delivery will remain with you throughout, so you will maximise the return on your investment and enjoy a consistent, informed and accurate service:
- Personal and efficient service.
- High level of quality hands-on experience.
- Straightforward, clear and honest.
WHAT MAKES US DIFFERENT
- Good awareness of client needs and business across the whole company.
- High level of drive, creativity and commitment.
- Direct access to senior decision maker delivering quick decisions and responses.
- Continuity of support from stable, skilled staff.
- Value for money.