We have every confidence in the level of transaction security we offer on our site and we are prepared to back every purchase with a security guarantee.

Safe Shopping Guarantee

We are proud to say that none of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We have every confidence in the level of transaction security we offer on our site and we are prepared to back every purchase with a security guarantee. Please view our Security Guarantee for further details.

Privacy Policy

Geoplan is committed to safeguarding the privacy of its website customers. This policy explains our website data processing practices. Please view our Privacy Policy for further details.

Returns Policy

At Geoplan, we want you to be delighted every time you purchase from us. If for any reason you are unhappy with your purchase, please contact our Sales team immediately on +44(0)1423 569538 or by email at sales@geoplan.com. Please view our Returns Policy for further details.

Customer Complaints

We value all customer comments and feedback and we are committed to continuously improving our products and service levels to meet our customers’ requirements. If you wish to make a complaint, you can be assured that your comments will be taken seriously and that you will receive an immediate response either the same day, or next working day. Please view our Customer Complaints Policy for further details.

Price Increases

Occasionally 3rd party data suppliers may raise the price of certain products unexpectedly. Usually there would be sufficient notice given to enable us to update our information and advise our customers accordingly. In the event that prior notice has not been possible, we will contact you to see if you still wish to purchase the item at the new price. We may, at our discretion, absorb small price increases without passing them on to you.

Delivery charges

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a good delivery service at a competitive price.

Updates

As a customer, you will occasionally receive information about updates, offers, new Geoplan products or services, and other news. We hope you'll find this information interesting and informative. If for any reason you would rather not receive these communications, please let us know immediately by contacting the Sales team on +44(0)1423 569538 or by email at sales@geoplan.com.

Your Statutory Rights

Cooling-off Period

By law, customers in the European Union also have the right to withdraw from the purchase of an item within fourteen working days of the day after the date the item is delivered. This applies to all of our products except for digital items (i.e. data) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of Data or Software products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please contact our Sales team on +44(0)1423 568538 or by email to sales@geoplan.com.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £100.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

You should be aware that once we begin work on a product which is non-standard, you will not be able to cancel any contract you have with us (eg: Design your own map).

As soon as we receive notice of your cancellation of your order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: https://www.gov.uk/consumer-protection-rights

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