Privacy and Security

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Privacy and Security

Learn more

Your privacy is very important to us and we are committed to using your personal information lawfully and protecting your privacy.

This policy explains how and why Geoplan processes your personal information that we collect and receive from and about users of our website ( and customers who utilise our services or subscribe to our newsletters.

How and what basis do we collect, hold, use and/ or process your personal information?

Where we are legally allowed to use your personal information, we will ensure that it is:

  • processed lawfully, fairly and transparently
  • collected for specific, explicit and legitimate purposes
  • adequate, relevant and limited to what is necessary for the purpose of the processing
  • kept accurate and up to date
  • only kept for so long as is necessary processed securely using appropriate technical and organisational measures to ensure integrity and confidentiality
  • Legal use will be in the context of fulfilling our obligations to you in delivering requested products and services, where consent is given.

What information do we collect?

We will only collect name and address details you supply via the site.  In some areas, this may simply mean registering your name, address and email details. Credit or debit card details entered to complete online purchase transactions are processed by our third party payment provider.

We may also process other personal information about you when needed to provide our products, services or other information that you request. We will make you aware of what personal information we are processing at the time of when we obtain it.

We do not process any sensitive personal information about you. You should not provide us with any sensitive personal information. Any sensitive personal information provided to us will be deleted.

What do we use this information for?

We use this information to service your orders and ongoing account administration. These details will be held in our databases within our secure network. With your permission, we may contact you from time to time, as a Geoplan customer, with information relating to product updates and services, offers and new developments.  We will never pass on your details to any third party unless specifically required as part of a data or software license, bound and protected by contract.

Data Security

Geoplan is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your information from unauthorised access, use or disclosure. We are accredited to ISO 27001 and Cyber Essentials plus, and we maintain a cycle of vulnerability scanning on our external IP addresses and our web applications, fulfilled by NCC Group.

Information to improve our site

We collect web statistics automatically about your visit to our site based on your IP address. This  information is used to help us follow browsing preferences so that we can regularly improve our web  site. We do not use this information to identify you as an individual and you will remain anonymous,  unless you are asked to identify yourself by completing a form or an online transaction.


Cookies are text files, used by your computer's browser, that store visitor session data. Cookies, by  themselves, do not identify the individual user. Cookies are commonly used on the Internet and do not  harm your system.

We currently use cookies to collate general management data which is used to plan enhancements to  our services. Geoplan never stores any personal information in cookies (on any computer that you may  use) that can be used to identify you, such as your name or account numbers.

If you do not want us to use cookies you may be able to configure your browser not to accept them.  Please refer to your browser's 'help' facility for further information. However, you should bear in mind  that this may affect our ability to process the transactions you wish to have authorised.

Duration of Storage

We will maintain records of your Personal Data for as long as you remain:

  • a registered subscriber to our mailing list;
  • an user of any of our services;
  • have completed a purchase with Geoplan within the last 48 months; or
  • for as long as is necessary to provide our services to you.

Contacting Geoplan

If you wish to view a copy of the details we hold about you, or you have any comments or concerns regarding this policy, please write to:


Geoplan Spatial Intelligence Limited

Bilton Court

Wetherby Road


North Yorkshire