Geoplan delivered a Web-Based Mapping Solution which allows the creation, viewing, organization and management of courier rounds.
Find out moreHermes required a way of shifting the day to day management of the courier network back into the field, and to provide Field Management with visibility of the network structure, with the ability to reallocate postcodes from one round to another. Hermes also required a management information tool to optimise rounds, network plan and assess ‘what if?’ scenarios.
The Hermes courier network is based on postcode units, meaning it is extremely granular and subject to large amounts of change. Hermes work with approximately 10,000 couriers across 1.8 million postcode units.
Previously, courier rounds were manually created and updated using a desktop system by a central user - a time consuming process using hard copy maps which could not be manipulated and were soon out of date.
In addition, the system didn’t work to full unit postcode geography making it difficult to know territory make-up accurately.
"As the business continues to grow we have had to make significant changes to our network structure. The tool has been invaluable in this process and the ability to visualise and identify anomalies is great."
Graham Platt - M.I. Analyst - Hermes
Hermes opted for a Web-Based Mapping Solution which allows the creation, viewing, organisation and management of courier rounds:
The system allows the 200 Field Managers to provide local, tactical input into the operational planning process, and provide the Hermes Operations team with the ability to assess ‘what if?’ scenarios.
Any proposed changes the Field Manager makes could then be approved by a central user in a few minutes.
Viewing tool
For Field Management to visualise their territories and courier rounds.
Scenario Planning tool
To allow the Central Operations team to optimise and model wide-scale changes to the territory structure in order to identify efficiency gains.
Planning/Operations tool
For Field Management to make changes to their territory structure and submit these for approval.
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