Hermes

Geoplan delivered a Web-Based Mapping Solution which allows the creation, viewing, organization and management of courier rounds.

The Problem

Hermes required a way of shifting the day to day management of the courier network back into the field, and to provide Field Management with visibility of the network structure. 

Previously, courier rounds were manually created and updated using a desktop system by a central user - a time consuming process using hard copy maps which could not be manipulated and were soon out of date. 

In addition, the system didn’t work to full unit postcode geography making it difficult to know territory make-up accurately.

Hermes also required a management information tool to optimize rounds, network plan and assess ‘what if?’ scenarios.

people talking providing input

The Solution

Hermes opted for a Web-Based Mapping Solution which allows the creation, viewing, organisation and management of courier rounds.

Essentially, the system allows the 200 Field Managers to provide local, tactical input into the operational planning process, and provide the Hermes Operations team with the ability to assess ‘what if?’ scenarios. 

Any proposed changes the Field Manager makes could then be approved by a central user in a few minutes.

"As the business continues to grow we have had to make significant changes to our network structure. The tool has been invaluable in this process and the ability to visualise and identify anomalies is great."

Graham Platt, M.I. Analyst

Developed specifically for Hermes, the system provided:

Viewing tool

For Field Management to visualise their territories and courier rounds.

Scenario Planning tool

To allow the Central Operations team to optimise and model wide-scale changes to the territory structure in order to identify efficiency gains.

Planning/Operations tool

For Field Management to make changes to their territory structure and submit these for approval.

The Benefits

Operational savings, cutting expenses and delivery costs

Proactive management of rounds for different scenarios 

Operational savings, cutting expenses and delivery costs

Reduced non-covered areas and increase first attempt deliveries

Improved efficiency

Avoid re-handling costs where postcodes are misallocated

Improved courier retention

100% of the network can be reviewed and updated multiple times

Reliance on human expertise eliminated

Network changes are automatically updated and reflected daily

Provides holistic view of courier network

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