Support Philosophy

Support Philosophy

Class leading support

A dedicated friendly support team and extensive online help centre to ensure  you get the most from SKiN Mapping.

Help and advice from Geoplan's team of technical experts, automatic data and software updates, online and telephone support, and ongoing account management.

Online help guide

The Geoplan support philosophy focuses on careful planning, installation and training to ensure you have the level of knowledge you need to get the most from the platform from the outset.

Aligned to your business

To ensure continuity of knowledge, we ensure the same team of experienced staff that support you at point of sale will continue as your support team upon purchase.

This approach ensures we have a sound understanding of your business objectives, requirements and processes so that we are always fully equipped to resolve any queries.

Speak to our team

Class leading support

All our Support Team are experienced users of our software and qualified to swiftly overcome most  problems and so minimise down time.

For more details please download our Service Level Agreement Document (PDF).

Download SLA

Personal Account Team

A regular and consistent point of contact and nominated technical lead.

Telephone/Online Support

Monday to Friday, 9.00am to 5.00pm GMT. Covers 70% of time zones, plus or minus 8 hours, in the  same day.

Site visits/calls

We can deliver on-site meetings or calls, on a case by case basis.