Geoplan provides B&Q with In-Store Bespoke Postcode Maps, in support of the home delivery service.

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The Problem

The B&Q network encompasses a wide range of customer delivery solutions, including single unit deliveries through to complex deliveries involving a variety of products with different source locations.

They invest heavily in the delivery planning process and required support and solutions to help streamline the process.

"We are extremely happy with the Geoplan in-store delivery maps and are impressed with the quality of service that Geoplan provides. Geoplan is committed to understanding and supporting our business needs. "

Tony Waddy - Store Delivery Manager - B&Q

The Solution

In Store Delivery Planning - Following a live trial,Geoplan presented a solution that would enable the in-store operators to automatically allocate customer deliveries, with the system considering the optimum vehicle capacity and location.

Optimisation of Store Based Vehicle Fleet - Geoplan presented a Delivery Optimisation Solution to B&Q, which enables the optimisation of deliveries and route scheduling of the actual day-to day delivery operation based upon weight, store location and order location.

Developed specifically for Hermes, the system provided:

The Benefits

  • A Map that shows the geographical delivery coverage for each B&Q store. The Maps provide coverage at Postcode Sector Level detail.
  • Reduction of CO2 emissions, therefore supporting the drive towards a more eco-friendly delivery process.
  • A Map that shows the delivery zones and associated pricing for each individual store, thus advising the customer of the cost of their delivery.
  • The ability to create efficient delivery routes for each store, reducing the associated costs including fuel, resource and vehicle maintenance.
  • Provides a clear geographical representation of each B&Q store’s delivery operation for both the customer and in-store advisors.
  • A Map that shows the geographical delivery coverage for each B&Q store. The Maps provide coverage at Postcode Sector Level detail.

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